How to request a return
Email fairwindcommerce@gmail.com within 7 calendar days of delivery. Include your order reference, the product, your reason and photographs where helpful. Please wait for written instructions before sending anything back.
Standard change-of-mind returns
- The product must be unused and unopened.
- Original packaging, labels, instructions and parts must be present.
- The item must be in resalable condition.
- Return shipping is normally the customer's responsibility; the original delivery fee is normally non-refundable.
Hygiene and skin-contact products
Opened or used personal hygiene, personal-wear or skin-contact products are not eligible for a change-of-mind return. This does not limit remedies for a defect, damage, incorrect item or any non-waivable consumer right.
Damaged, defective or incorrect items
Contact us as soon as possible with photographs of the item, packaging, shipping label and issue. We will review the circumstances and provide an appropriate repair, replacement, exchange or refund where available and required by law. These issues are handled separately from a change-of-mind request.
Refunds
Once an approved return is received and inspected, an approved refund is sent to the original payment method. Processing time depends on the payment provider. We will email the outcome and next steps.
Consumer rights
This policy does not remove rights that cannot be waived under Ontario or Canadian law. If a written order term provides greater rights, that term applies.