Contact us before returning
Do not send a product back without written return instructions. Use your quote, order or inquiry reference when contacting us. Unauthorized returns may be refused or returned to the sender.
Damaged, defective or incorrect items
Contact us promptly with photographs of the product, carton, shipping label and the issue. We will review the information and provide the available remedy, which may include replacement parts, exchange, repair, refund or another solution required by law.
Change-of-mind requests
Change-of-mind returns are not automatically available. If accepted in writing, the product must normally be unused, complete and in resalable original packaging. Return shipping, inspection or restocking costs may apply and will be disclosed before authorization.
Products that may not be returnable
- Opened or used personal-wear, hygiene or skin-contact products.
- Products identified in writing as final sale before purchase.
- Products missing parts, instructions, labels or original packaging.
- Products damaged through misuse, modification or improper storage.
Consumer rights
This policy does not limit a customer’s non-waivable rights under applicable consumer protection law. The written terms provided before purchase control where they offer greater rights.