Delivery area
We currently deliver only within Windsor–Essex County, Ontario, including Windsor and surrounding municipalities. Orders outside this service area cannot be completed through the website.
Estimated delivery and fee
Estimated delivery: 1–3 business days for eligible local orders. The delivery fee is calculated at checkout and shown before Stripe payment authorization. We do not currently promise nationwide delivery.
Address and access
The customer is responsible for providing an accurate delivery address, contact number and relevant access details such as stairs, elevators, loading hours or appointment requirements. Additional carrier charges caused by incomplete or incorrect information may be added where permitted.
Delivery inspection
Inspect the shipment as soon as reasonably possible. Note visible carton damage with the carrier and photograph the carton, label and product. Report missing, incorrect or damaged items promptly—preferably within 48 hours—so we can review the delivery issue.
Order updates
We send order and delivery updates to the email address supplied at checkout. Nothing on this page limits rights that cannot be excluded under applicable law.