Supplier and contact information
Supplier: Fairwind Commerce, operating as Fairwind Medical Supply. Business address: 1908 Aubin Rd, Windsor, Ontario, Canada. Telephone: +1 226 998 4071. Customer contact is also available by email at fairwindcommerce@gmail.com. Please include your order reference for order support.
Website use
You may use this website for lawful personal-use product research and retail inquiries. Do not interfere with the website, submit false or harmful content, attempt unauthorized access or copy content in a way that infringes applicable rights.
Order submission and acceptance
Checkout records the customer’s requested products, retail quantity, delivery information and the date and time of submission and provides an order reference. A customer account is optional; customers may use Google, a verified email account or guest checkout. Before continuing, you can review and correct the products, quantities, contact details and delivery information. Stripe securely authorizes the itemized Canadian-dollar order total displayed at checkout. Fairwind Commerce confirms product availability and any product-specific conditions before capturing the authorized payment. If an order cannot be accepted, the authorization is released.
Retail-only sales
Orders are accepted only from individual end users and household caregivers buying for personal use. Requests for resale, businesses, health-care facilities or professional use are not accepted.
Product, price and availability
Product pages show the current catalogue information available for each model. If an important detail is not listed, contact us before ordering. Checkout shows an itemized list of products, quantities, prices, shipping charges, applicable taxes and the total known amount in Canadian dollars before Stripe authorization. GST/HST is not currently collected. No customs, brokerage, installation or other additional charge is added by Fairwind at checkout unless expressly disclosed. We may correct errors and decline or revise an order before written acceptance.
Delivery and order copy
Orders are currently delivered only within Windsor–Essex County, Ontario. Estimated local delivery is 1–3 business days where stated, and the delivery fee is calculated at checkout. Fairwind sends a written order confirmation to the email address provided by the customer, including the customer name, order date, products, quantities, prices, shipping, taxes, total and delivery address. Keep that email for your records.
Payment and delivery
Card information is entered directly with Stripe and is not stored by Fairwind. Completing Stripe Checkout authorizes the displayed total but does not automatically capture it. Fairwind captures the authorized amount after confirming product availability. Card authorization periods are limited; if an authorization expires, a new checkout may be required.
Third-party information
Manufacturer photographs and documents may belong to third parties and are provided for retail product information. Fairwind does not control third-party websites and is not responsible for their separate content or privacy practices.
Liability and applicable law
To the extent permitted by law, Fairwind is not liable for indirect or consequential loss arising from website use, delays or unconfirmed catalogue information. Nothing excludes liability or customer rights that cannot legally be excluded. These terms are governed by the laws of Ontario and the applicable laws of Canada.