MEDICAL
SUPPLY
FAQ

Questions before you order

Straightforward answers about products, delivery, checkout and returns.

Fairwind Medical Supply · A retail division of Fairwind Commerce · 1908 Aubin Rd, Windsor, Ontario, Canada
Last updated September 5, 2026
Where do you deliver?

We currently deliver only within Windsor–Essex County, Ontario. Estimated delivery is 1–3 business days and the delivery fee is calculated at checkout.

Can I check out as a guest?

Yes. Guest checkout is available; a customer account is optional.

What is the return window?

Eligible unopened and unused products may be requested for return within 7 calendar days after delivery. Skin-contact products that have been opened or used are not eligible for change-of-mind returns.

How can I ask about a product?

Email fairwindcommerce@gmail.com or use the product request form on the contact page.

Does product information provide medical advice?

No. Product information supports retail comparison only. Ask a qualified professional when fit or safe use is uncertain.

More information

Read the shipping, returns and product information pages, or contact Fairwind.